Frequently Asked Questions
Everything you need to know to make your house a home.
What is the typical shipping timeframe for Fittes products?
Most orders are processed within 1-2 business days. Standard shipping within North America typically takes 3-7 business days, depending on your location.
Do you offer international shipping outside of Canada and the USA?
Currently, we specialize in serving the North American market, but we are working on expanding our logistics to provide international shipping options soon.
What is your return policy for home decor items?
We offer a 30-day satisfaction guarantee. If your item isn't the perfect fit for your home, you can return it in its original packaging for a full refund or exchange.
Are your materials sustainably sourced?
At Fittes, we prioritize eco-friendly manufacturing. We partner with suppliers who use sustainable woods, organic textiles, and recycled packaging whenever possible.
How can I track the status of my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.